“TO ER IS HUMAN, BUT TO REALLY FOUL THINGS UP
USE A COMPUTER!”
Paul R. Ehrlich
We all took a much needed break at the end of the year. Wow 2021!
I was forced to set down and write this. You will be seeing this in 2022. But I just had to rant to someone and this computer does not care that I am plotting the demise of computers. Look how much computers have done to us. Raise blood pressure, instill rage, destroy sanity. I am very happy that my IT guy likes (or at least can thwart) my computer. But for all the stress that my computer imparts, it does not hold a candle to Verizon’s computer.
Because of our former family business we had both Mom and my cell phones on one account. Mom’s phone was either lost in her purse, shut off, or on the charger forgotten. Now that we are retired from the B&B we decided that Mom did not need the cell and more importantly, she did not want it.
Being a dutiful son I called and had my phone put on my name and closed Mom’s account shutting off her phone. This took several calls, numerous representatives (about half of India). Everything was done and the phone shut off in September. Great huh?
October came and so did a bill. Four hours on the phone. November came and so did the bill. Three hours more on the phone. Guess what?
DECEMBER! Another bill. No I am no longer calling because the PIN # DOESN’T WORK ANY MORE! AHHHHHH!!!!!!!!!!!!!!!1
When I get someone I can understand they have everything we have talked about in the past. YES the account is closed. “Mr. Roger we see that everything you say is true. I will take care of this.”
But nobody can tell the billing computer that the account is closed. THEN WHY DO YOU KEEP SENDING A BILL?!
But now lets talk about the insurance company who thinks I need another MRI. Do they think my back has healed and I get epidurals because they are fun?
Then there is the wonderful, caring, omnipotent, Federal government. Specifically the Social Security Administration. We can only hope that in 2022 someone in the SS office will learn to unlock the front door or at least, answer the phone. One part of the SS knows where we live. The other part thinks we never moved. Since ‘service’ is not part of their title, the computer answers the phone.
Aw the wonders of technology. My mother being of good Deutsch stock is stubborn enough to spend hours on the phone trying to talk to a human at SS. After jumping through hoops and an operator comes on the line and cheerfully said I will “ring you through.”, one day the person that she was put through to let the phone ring 50 times. The next day 30 rings. Final she asked if I could try online? There goes my day!
Once I tried social security.gov I started looking or address change. It was there, I needed to log in. No log in account. I try to create one for her. After trying for an hour with pin numbers sent by email, the button won’t work. AHHHHH!!!!!!!!!!!!!!!!
I am sure that the check in for Hell is overseen by dead Social Security Bureaucrats. Where they send you a pin code for Heaven and laugh like hell for eternity while you burn and the phone rings.
HAPPY NEW YEAR! MAY ALL CORPORATE COMPUTERS GET LEAKED ON IN 2022.
